I want your pet’s experience here to be pleasant and as enjoyable as possible. It is important to understand that some pets respond to grooming differently, even with the best efforts. I will make every effort to make it a positive experience.
Sometimes pre-existing conditions arise unforeseen to me, such as skin allergies, shampoo allergies, moles, clipper sensitivity, matting and tangles, fleas, fear, behavioral issues, bone or joint sensitivity, heart condition, seizures, etc. It is helpful that you, as the pet owner, inform me of anything that you are aware of prior to grooming.
Matted coats and excessive undercoats cause a variety of health problems for your pet. Matted fur does not allow for air circulation to the skin, causing hot spots, bacterial and fungal infections. Fleas, ticks and other parasites may be lurking in the coat causing further skin infections. Matted fur also pulls and binds, causing pain to your pet when they move or lay on their mats. The skin underneath can be raw and inflamed.
Severely matted coats will require a short clip. I will be happy to show you how to care for your pet’s coat for the future, however, I cannot brush out a coat that is already severely matted due to the stress and the pain it will undoubtedly cause your pet. I may be able to remove excessive undercoat within reason and tolerance of your pet.
There is a chance that your pet’s skin will become more irritated during the stripping process. He/She may be nicked or cut because I have to work so closely to the skin to remove the coat. I am very careful, but the possibility of injury is there, and you need to be aware of this and give me permission to proceed.
Cancellations/no shows/“latch-key” service
Any cancellations within 72 hours of a scheduled appointment will be subject to a fee of $50 per pet. In the event that we arrive and are unable to access a pet, this fee will also apply. Last minute cancellations deny us the opportunity to fill an appointment with another pet. If more than two last minute cancellations/no shows occur, a deposit for future appointments will be enforced. For no additional charge, we are offering a “latch-key” service, so your pet can be groomed while you're not home; come home to a clean beautiful dog! For this service we will need to come meet you and your pet before the appointment to make arrangements regarding keys, payment, etc.
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